A new year often
brings new beginnings. I was intrigued to discover how one company used a
novel way to motivate employees to think about new ways of doing
things.
Here is the approach
practiced by Chiyoji Misawa, who founded the largest home builder in
Japan, Misawa Homes, more than 50 years ago. He "died" at least once
every decade to arrest the momentum of out-of-date assumptions and
policies. He sent a memo to his company that formally announced "the
death of your president."
According to Robert
H. Waterman, Jr. in his book, "The Renewal Factor," this was Misawa's
way of forcing the whole company to rethink everything. When employees
resist change because they are used to the old way of doing things,
Misawa declared: "That was the way things were done under Mr. Misawa.
He is now dead. Now, how shall we proceed?"
I was particularly
interested in this novel idea because so often the resistance to major
changes starts at the top. As the saying goes, "If it ain't broke, don't
fix it."
But that thinking
doesn't apply to improvements. Simply because things are sailing along,
assuming that the winds won't change is dangerous business. When I went
into the envelope manufacturing business decades ago, the notion of
email and the internet were science fiction. Yet it became one of the
biggest challenges that an envelope manufacturer could face.
Being a great leader
is not always about becoming an expert at everything - it's really about
knowing where to find knowledge and expertise when you need it. That's
where Misawa's genius was most evident: knowing how to solicit input and
gain perspective from his own connections.
In turn, he
encouraged his work force to learn how others approach new markets,
revamp processes and resolve problems. Giving his employees the
opportunity to offer their suggestions served several purposes:
acknowledging their value to the company, encouraging them to think
ahead, and teaching them not to be afraid of change.
Change is inevitable, and those who embrace it are more likely to have staying power as each new year rings in.
New Year's
resolutions tend to focus on areas that we know need a change. Make
those resolutions too general or too sweeping, and chances are they will
be your resolutions year after year. Alan C. Freitas, president of
Priority Management, recommends that you write resolutions/goals that
are SMART:
Specific - Precisely what you want to achieve, and by when.
Measurable - What a successful outcome looks like.
Attainable - Challenging, but achievable.
Relevant - Address areas of your work and life that are really important to you.
Trackable - How you're going to gauge your progress.
Getting into the
right mindset to make changes, large or small, takes some motivation.
Figure out why you want to achieve the goal. Make a list of all the ways
you will benefit from achieving it. Whether it's a personal goal, like
finishing a degree, or a professional change, such as breaking into a
new market, you need to understand why it will be worth it to make a
change.
Then analyze exactly
where you are now in reaching that goal: the strengths that will help
you, the weaknesses that could hurt you, and the opportunities you can
use to attain what you want.
Next, you must
determine what you'll need to invest to achieve your goal. Whether it's
time, money, or something else, know what reaching this goal could
"cost" you. Is it worth it? If it's important enough to you, sacrifices
will pay off in the end. Just make sure that you have an end in sight!
Do your research. You
may need to master new abilities to fulfill your resolution. Will you
need to take classes to learn a new skill? What kind of information do
you need access to? Are you willing to carve out the time it will
require? You don't want to start something that you are not committed to
finishing.
Look for support from
family, friends, co-workers, managers or organizations that can help
you. The more people who you share your resolutions or goals with, the
more likely you will be to follow through.
You will have more
success if you set deadlines for achieving your goals and resolutions.
List specific dates on which you want to complete the various steps of
the plan.
Finally, resolve to make it a happy new year!
Mackay's Moral: You don't have to "die" like Misawa to bring your dreams to life.
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